General Terms and Conditions - Bergdorf Spessart

Ferien im Bergdorf Spessart GmbH

Reservations

We are happy to accept reservations in writing by post, telephone, online booking or email.

Arriving and departing

You will be able to access the chalet we have reserved for you in the Spessart mountain village from 11:00 am on the day of arrival or by arrangement. We ask that you vacate your chalet by 11:00 am at the latest on the day of departure. You may request an extension to your arrival and departure times, but please note that such requests will be subject to availability. Please send us a message if you arrive after 3:30 pm.

Payment terms
We will ask you to pay a deposit (30% of the total amount payable) upon confirming your reservation. Please enter the booking reference and the invoice number when prompted by your bank to give a 'reason for payment'. The deposit will become due within 8 days after the reservation has been made. It is also possible to pay the total amount in full. Your booking confirmation acts as confirmation of the booking. Please pay the remaining balance by bank transfer no later than 3 days prior to your arrival.
Any expenses incurred by our partners will be invoiced after you have checked out. Payment is made by bank transfer.

Payment details: VR Bank Main-Kinzig-Büdingen

Sort code: 50661639

IBAN: DE61506616390004409949 BIC: GENO DEF 1 LSR

Discounted rates for regular guests

We will deduct 5% from the price of your accommodation for bookings of more than 3 nights after your third stay at Bergdorf Spessart.

Cancellations

We will not charge for cancellations made up to 3 weeks prior to your arrival date. Cancellations made after this date will be charged at 70 per cent of the price for all the nights booked. Cancellations made up to one day before the arrival date will be charged 90 percent of the price for all the nights. We will charge the full amount for late cancellations or no-shows. The same regulations also apply to partial cancellations for individual days.

We recommend that you take out cancellation insurance.

Payment terms

Invoices are due for payment upon departure.

Using the Wi-Fi and limitation of liability
The tenant uses the Wi-Fi at their own risk.
The tenant is informed that the Wi-Fi only allows access to the internet, and that antivirus software and firewalls are not available. The data traffic established using the chalet’s Wi-Fi is unencrypted. It is therefore possible that data may be viewed by third parties. The lessor expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) may end up on your terminal when using our Wi-Fi.
The lessor assumes no liability for damage to the tenant's digital media caused by accessing the internet, unless the damage was caused by the lessor and/or their vicarious agents intentionally or through gross negligence.

Accountability and indemnification against claims:
The tenant is responsible for the data they transmit via the Wi-Fi, including any chargeable services they access as well as any legal transactions processed via the Wi-Fi.
If the tenant visits websites for which a fee needs to be paid to gain access or incurs liabilities, the costs arising from this shall be borne by the tenant.
The tenant is required to comply with the applicable laws when using the Wi-Fi.

In particular, the tenant shall:

not use the Wi-Fi to retrieve or disseminate immoral or illegal content;
not unlawfully reproduce, distribute or make accessible any goods protected by copyright; this applies to
file sharing programmes in particular;
adhere to the applicable child protection regulations;
not send or distribute any harassing, defamatory or threatening content;
not use the Wi-Fi to send mass messages (spam) and/or other forms of unauthorised advertising.

The tenant shall indemnify the landlord of the holiday property against all damages and claims of third parties arising from illegal use of the Wi-Fi by the tenant and/or based on a breach of the present agreement. Please note that this also extends to costs and expenses associated with any claims or the defence of any such claim.
If the tenant becomes aware of an breach of rights such as this and/or if any such breach exists or is imminent, they shall inform the lessor of the holiday property of this.

Partners
We accept no liability for the services provided by our partners.

Pets
Some of chalets we let allow dogs. We charge € 20 per pet per night (without food). Additional pets subject to approval.

Smoking
Our chalets are non-smoking. Smoking is permitted on the balconies, terraces and outdoors.

Additional cleaning fees
We reserve the right to charge additional cleaning fees for heavily soiled chalets when you check out.

FINAL PROVISIONS

Any amendments and supplements to this Contract, to the acceptance of the application or to these General Terms and Conditions shall be made in writing. Unilateral changes or additions made by the guest are inoperative.

The place of performance and payment shall be Flörsbachtal.

German law shall apply. The UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws are excluded here.

Should any provision of these General Terms and Conditions be held to be invalid or void, the validity of the remaining provisions shall be unaffected. The statutory provisions shall apply in all other respects.

The utmost care goes into creating our brochures, advertising letters and price lists. Nevertheless, errors, misprints and miscalculations are excepted.

By entering into the travel contract, the customer agrees that their personal data may be stored and used for further advertising purposes.

The customer is responsible for complying with any passport, visa, customs, foreign exchange and health regulations